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Parental Concerns

All parents/carers are encouraged to contact the school immediately if they have a concern about anything to do with their child’s time in school or nursery – their learning or social development.

It is really important that this is done as soon as a problem arises, in order to prevent any difficulties escalating.

Parent / Carer Contact Details

Parents/carers are asked to ensure that telephone contact numbers – home, work and emergency contact(s) are kept up-to-date and are numbers at which a response can be obtained in all normal circumstances.

The Complaints Procedure

A complaint is ‘an expression of dissatisfaction about the Council’s action or lack of action, or about the standard of service provided by or on behalf of the Council’.

Complaints can be notified in person, by phone, by email or in writing to the Head Teacher.  If parents/carers have cause for complaint they should contact the school in the first instance to make an appointment to meet with the Head Teacher or member of the management team.